This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel. Emphasis is placed on the total customer experience specific to the compliance and appropriateness of the outdoor or non-enclosed facility offer.
Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021.
Judges will base their assessment on a range of areas including, but not exclusive to, the following:
General Criteria
- Hotel - general décor, ambience, cleanliness
- Staff & Service - welcome/goodbye, level of engagement, efficient service levels, professionalism
- Food - variety and presentation of menu, pricing, presentation and quality of food offerings
- Beverage - variety of offerings, pricing and quality, non-alcoholic beverages
- Telephone Technique
Outdoor Area
- Overall cleanliness of area
- Characteristics (decor, ambience and music)
- Presentation and appearance
- Facility complies with tobacco legislation
- Innovation and creativity
- Integrates with the rest of the hotel
- Adequate heating and cooling
- Adequate safety and security
- Gives regard to noise and amenity issues
- Optimum solution having regard to challenges faced
- Appropriate receptacles of cigarette butt litter
- Proximity to a service area and amenities