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Sandstone Point Hotel (Best Outdoor/Non-Enclosed Facility Award winner 2019)

This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel.  Emphasis is placed on the total customer experience specific to the compliance and appropriateness of the outdoor or non-enclosed facility offer.

Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021.

Judges will base their assessment on a range of areas including, but not exclusive to, the following:

General Criteria

  • Hotel - general décor, ambience, cleanliness
  • Staff & Service - welcome/goodbye, level of engagement, efficient service levels, professionalism
  • Food - variety and presentation of menu, pricing, presentation and quality of food offerings
  • Beverage - variety of offerings, pricing and quality, non-alcoholic beverages
  • Telephone Technique

Outdoor Area

  • Overall cleanliness of area
  • Characteristics (decor, ambience and music)
  • Presentation and appearance
  • Facility complies with tobacco legislation
  • Innovation and creativity
  • Integrates with the rest of the hotel
  • Adequate heating and cooling
  • Adequate safety and security
  • Gives regard to noise and amenity issues
  • Optimum solution having regard to challenges faced
  • Appropriate receptacles of cigarette butt litter
  • Proximity to a service area and amenities