General Division

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Best Hotel Bar - Metropolitan

This category will recognise a bar or hotel that offers a memorable visit to patrons with an emphasis on excellence in customer service. The judged area within the hotel will…

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Best Hotel Bar - Regional

This category will recognise a bar or hotel that offers a memorable visit to patrons with an emphasis on excellence in customer service. The judged area within the hotel will…

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Best Entertainment Venue

This category recognises excellence in a venue that offers patron a mix of entertainment options.  Entertainment may take the form of DJ, live band, pool tables, arcade machines, karaoke, comedy,…

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Best Restaurant Metropolitan

This category will recognise a restaurant that is excelling in providing patrons with a high-quality dining experience. Please note: Finalists will be judged solely on an anonymous site visit conducted…

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Best Restaurant Regional

This category will recognise a restaurant that is excelling in providing patrons with a high-quality dining experience. Please note: Finalists will be judged solely on an anonymous site visit conducted…

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Best Outdoor Non-Enclosed Facility

This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel.  Emphasis is placed on the total customer experience specific to the compliance and appropriateness…

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Best Bistro Metropolitan

This category recognises excellence in venues offering a quality dining experience through a general pub bistro offer.  To be eligible for these categories, food can be ordered and paid for…

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Best Bistro Regional

This category recognises excellence in venues offering a quality dining experience through a general pub bistro offer.  To be eligible for these categories, food can be ordered and paid for…

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Best Family Dining

This category recognises a hotel offering a family friendly dining environment with plenty of options on the menu for diners of all ages as well as facilities for children. Please…

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Best Hotel Accommodation or Pub-Style Accommodation

This category recognises hotels that have accommodation offered as part of the venue.  It may be as a standalone offer, or in the same building but must be as part of…

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Best Retail Liquor Outlet

This category recognises a hotel offering a customer focused, well-stocked and well-designed Retail Liquor space. Innovation and excellence in customer service are held in high regard. Please note: Finalists will…

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Best Detached Bottleshop

This category recognises a hotel offering a customer focused, well-stocked and well-designed Retail Liquor space. Innovation and excellence in customer service are held in high regard. Please note: Finalists will…

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Best Sporting Entertainment Venue

This category recognises excellence in venues with a specific emphasis on sport as a primary form of entertainment.  Please note: Finalists will be judged solely on an anonymous site visit…

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Best Redeveloped Hotel General

This category recognises innovation and effectiveness in a redeveloped general division hotel.  Please note: Judging Process for this category will rely on the written submission submitted for the state branch awards.…

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Best Gaming Venue Metropolitan

This category recognises excellence in Gaming Rooms within a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding…

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Best Gaming Venue Regional

This category recognises excellence in Gaming Rooms within a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding…

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Best TAB Licenced Venue

This category recognises excellence in service and facilities within a TAB setting in a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages,…

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Best Keno Venue

This category recognises excellence in Keno offerings within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages, customer service specifically regarding the…

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Best Marketed Hotel

This category recognises venue excellence regarding the approach taken to market their venue via a number of effective forms of marketing and communication. The judges are looking for innovation, relevance…

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Best Draught Beer

THIS AWARD RECOGNISES WHO SERVES THE BEST BEER ON TAP. Please note: The judging process will consist of: 50% site inspection of back of house areas and cool rooms, and; 50%…

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