General Division

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Best Hotel Bar - Metropolitan

This category will recognise a bar or hotel that offers a memorable visit to patrons with an emphasis on excellence in customer service. The judged area within the hotel will…

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Best Hotel Bar - Regional

This category will recognise a bar or hotel that offers a memorable visit to patrons with an emphasis on excellence in customer service. The judged area within the hotel will…

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Best Entertainment Venue

This category recognises excellence in a venue that offers patron a mix of entertainment options. Entertainment may take the form of DJ, live band, pool tables, arcade machines, karaoke, comedy,…

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Best Restaurant - Metropolitan

This category recognises a restaurant that is excelling in providing patrons with a high-quality dining experience. Nominees are required to submit a document that addresses the judging criteria that can…

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Best Restaurant - Regional

This category recognises a restaurant that is excelling in providing patrons with a high-quality dining experience. Nominees are required to submit a document that addresses the judging criteria that can…

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Best Outdoor Non-Enclosed Facility

This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel. This space could include beer gardens, outdoor terraces, decks, and courtyards. Emphasis is placed…

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Best Bistro - Regional

This category recognises excellence in venues offering a quality dining experience through a general pub bistro offer. To be eligible for these categories, food can be ordered and paid for…

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Best Bistro - Metropolitan

This category recognises excellence in venues offering a quality dining experience through a general pub bistro offer. To be eligible for these categories, food can be ordered and paid for…

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Best Family Dining

This category recognises a hotel offering a family friendly dining environment with plenty of options on the menu for diners of all ages as well as facilities for children. Nominees…

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Best Hotel or Pub-Style Accommodation

This category recognises hotels offering hotel or pub-style accommodation two ½ - 3 (2.5 – 3) star accommodation. This category recognises hotels that have accommodation offered as part of the…

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Best Retail Liquor Outlet

This category recognises a hotel offering a customer focused, well-stocked and well-designed Retail Liquor space. Innovation and excellence in customer service are held in high regard. Nominees are required to…

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Best Detached Bottleshop

This category recognises an offsite and detached bottle shop offering a customer focused, well-stocked and well-designed Retail Liquor space. Innovation and excellence in customer service are held in high regard.…

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Best Sporting Entertainment Venue

This category recognises excellence in venues with a specific emphasis on sport as a primary form of entertainment. Nominees are required to submit a document that addresses the judging criteria…

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Best Redeveloped Hotel - General

This category recognises innovation and effectiveness in a redeveloped traditional hotel division hotel.  Hotels that are an entirely new build may also nominate in this category. Nominees are required to…

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Best Gaming Venue - Metropolitan

This category recognises excellence in Gaming Rooms within a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding…

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Best Gaming Venue - Regional

This category recognises excellence in Gaming Rooms within a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding…

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Best TAB Licenced Venue

This category recognises excellence in TAB offerings within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages, customer service specifically regarding the…

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Best Marketed Hotel - General

This category recognises venue excellence regarding the approach taken to market their venue via a number of effective forms of marketing and communication. The judges are looking for innovation, relevance…

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Best Draught Beer

This award recognises the venue that serves the best beer on tap. Please note: The judging process will consist of 50% site inspection of back of house areas and cool…

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