This category recognises excellence in venues offering a quality dining experience through a general pub bistro offer. To be eligible for these categories, food can be ordered and paid for at a point of sale or within the table service offer. Meals may be delivered by staff using table numbers, collected by patrons using a buzzer or other methods. This category has a strong focus on customer service and whilst table service may enhance the customer experience, it is not considered a must have in this category.
Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021. Judges will order and sample a meal for two.
Judges will base their assessment on a range of areas including, but not exclusive to, the following:
- Hotel - general décor, ambience, cleanliness
- Staff & Service - welcome/goodbye, level of engagement, efficient service levels, professionalism
- Food - variety and presentation of menu, pricing, presentation and quality of food offerings
- Beverage - variety of offerings, pricing and quality, non-alcoholic beverages
- Telephone Technique
- Overall experience