General Division

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This category recognises excellence in Gaming Rooms within a venue.  It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding the gaming facilities area of the hotel.

Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021.

Judges will base their assessment on a range of areas including, but not exclusive to, the following:

  • Professionalism and outstanding customer service
  • Staff neat, in clean attire and well groomed
  • Staff Gaming knowledge and ability to assist gaming patrons
  • Lounge/seating area available for gaming patrons
  • Bar area in close proximity to gaming areas
  • In-house promotions and communication activities
  • Effective Signage
  • Smoking facilities
  • Measure of popularity
  • Evidence of Responsible Gaming Service
  • Range and quality of food and beverages within venue
  • Décor and design characteristics of venue
  • Condition of furniture, fittings & electrical
  • Popularity of the establishment
  • Comfortable and positive experience for customers
  • Ambience – audio visual, lighting, music
  • Hygiene and cleanliness