We’re pleased to advise that our upcoming QHA Sales Training sessions are now open for bookings.
These practical, hands-on courses have been designed specifically for venues, focusing on building team confidence, improving conversion, and maximising revenue opportunities across both customer service and functions/events.
Available Courses
Customer Service & Upselling
Designed for frontline and customer-facing teams, this session focuses on delivering strong first impressions, identifying customer needs, and confidently upselling and cross-selling in a way that enhances the guest experience. Participants will walk away with practical techniques to increase spend per customer while maintaining excellent service standards.
Function & Events Sales Training
Ideal for those involved in functions, events and bookings, this course helps teams move beyond reactive enquiry handling to a more structured, proactive sales approach. It covers building a strong pipeline, qualifying leads effectively, and improving conversion from enquiry through to confirmed bookings.
Course Format
- 4-hour (half-day) sessions
- Practical, easy-to-apply content
- Designed specifically for pubs, clubs, and hospitality venues
These sessions are designed to provide immediate, real-world tools your team can implement straight away.
To view dates and secure your bookings, click the links below:
Customer Service & Upselling: https://training.qha.org.au/course/customer-service-sales-culture/
Function & Events Sales Training: https://training.qha.org.au/course/function-events-sales-techniques/