The Queensland Government’s Visitor Experience Program has been developed across all the 13 regions of the state and is a tool that is being rolled out across our industry partners.
The Queensland Welcomes You training program takes up to 1-1.5 hours, is specific to the 13 regional tourism areas, can be done online over a 6 week period, and is FREE OF CHARGE.
The benefits that front line staff, supervisors and line managers would gain from the program are:
- Guest mindset and hosting principles
- Accessibility and inclusion
- Storytelling
- Regional-specific content on Aboriginal and Torres Strait Islander people’s culture and environmental sustainability
- Local experiences and tourism products
Enrol in the online training HERE: Queensland Welcomes You
In addition to the online training program, for the Gold Coast region to further assist participants apply the learnings, the program facilitators are running a 2 hour in-person workshop on 27th February (either morning or afternoon) at Gold Coast Sports & Leisure Centre which will be highly interactive. This would be an ideal opportunity to attend and take back some key principles on guest servicing to the organisation.
Register here: