The QHA’s FREE IR education program 'Everything ER' continues in 2021 and Registrations are open.

Sessions have already been held in Brisbane, Gold Coast and Cairns and have been well attended by the industry.  Many participants have given the QHA feedback that this session is a great development and training opportunity for manager and supervisors, both current and future.

Employment relations can be a complicated and confusing topic for employers and this has only been magnified by the ever-changing employment landscape due to the COVID-19 pandemic and the extraordinary circumstances many businesses now face.

The QHA Employment Relations Department has secured Queensland Government funding to deliver free industrial relations education and will be travelling to 13 locations across Queensland to deliver training on employer obligations.

'Everything ER ' is open to all hospitality employers who want to know more about their industrial relations obligations as employers; QHA membership is not mandatory. Any hospitality employer, and/or delegate with staffing responsibilities can register to attend a session, free of charge!

Sessions will cover the following topics:

  • Sources of employment entitlements and what they are
  • The main conditions in the Hospitality Industry (General) Award 2020
  • How to ensure employer compliance, particularly in light of wage theft being criminalised in Queensland
  • Consultation and dispute resolution
  • Employment contracts and other relevant documentation
  • Policies and procedures
  • Obligations of employees in the workplace.

Sessions will run from 9am to 1pm (with catered breaks, and lunch to follow at 1pm) and be presented by experienced employment relations practitioners and advocates from the QHA’s Employment Relations Department.

To register, simply click on the link for the location closest to you:

Toowoomba: Wed, 10 February 2021 Click here to register
Bundaberg: Wed, 24 February 2021 Click here to register
Mount Isa: Tues, 9 March 2021 Click here to register
St George: Tues, 16 March 2021 Click here to register
Townsville: Thurs, 18 March 2021 Click here to register
Mackay: Wed, 24 March 2021 Click here to register
Cairns: Thurs, 29 April 2021 Click here to register
Gold Coast: Thurs, 6 May 2021 Click here to register
Brisbane: Tues, 11 May 2021 Click here to register
Rockhampton: Thurs, 13 May 2021 Click here to register


If you have any further enquiries about the ‘Everything ER’, contact Isabella Crombie-Tait, ER Project Administrator, on 07 3221 6999 or by emailing