In-house training available – please contact the ER department on 07 3221 6999 or 

QHA's Employment Relations for Managers is a regular education event on QHA's Employment Relations training calendar. Covering a number of key Employment Relations ("ER") concepts that Hotel Managers and other persons with staffing responsibilities handle on a regular basis, this course delivers the information and knowledge for developing and enhancing employment relations skills for hospitality professionals.

The course examines the following important ER topics:

1. Legislation

In this session attendees are provided with a detailed overview of the current ER legislation, entitlements and responsibilities for employers and employees. Topics discussed include:

  • Fair Work Act 2009 and associated legislation (WHS, Long Service Leave etc)
  • The role of the Fair Work Commission, and of the Fair Work Ombudsman
  • Enterprise Bargaining
  • Union Right of Entry
  • Pay Slip and Employee Record requirements

2. Legislated Conditions of Employment

Attendees will be provided with background to, and an overview of, the National Employment Standards contained in the Fair Work Act 2009. The National Employment Standards represents minimum conditions of employment for all employees -  those covered by Awards and Enterprise Agreements as well as employees who are 'common law'. Your presenter will also focus on common interpretation concerns and many of the tricky aspects of entitlements and conditions.

3. Discipline and Termination 

During this session best practice processes to follow for disciplinary and termination matters are discussed, together with the legislative framework for termination/dispute remedies through the Fair Work Commission.

Tips with respect to workplace investigations and performance management is also provided as part of this topic.

4. Discrimination, Harassment and Policies

Attendees will learn about the state and federal discrimination and harassment legislation, workshop practical examples, and be armed with the information and skills necessary for ensuring a discrimination and harassment free workplace.

Policy and procedure development is also discussed with practical tips for making your policies effective.


COST (from 1 January 2019)

Delivered as an In-House option
- $1,300 (inc GST) per in-house session for QHA members including Corporate Members and Partners
- $1,999 (inc GST) per in-house session for non-members

Discounts apply where more than one session is required.

QHA organised option
TBA as sessions are scheduled.


Or to express interest, please send your name, hotel name and location via email to


Each participant receives the course notes, support material and a QHA certificate of attendance upon completion.

Employment Relations Department
Ph: 07 3221 6999
Fax: 07 3221 6649