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Railway Hotel Yeppoon (Best Keno Venue Award winner 2019)

This category recognises excellence in Keno offerings within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages, customer service specifically regarding the Keno facilities area of the hotel.

Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021 and venues from both metropolitan and regional centres are eligible.

Judges will base their assessment on a range of areas including, but not exclusive to, the following:

  • Professionalism and outstanding customer service
  • Staff neat, in clean attire and well groomed
  • Staff knowledge and ability to assist Keno patrons
  • Range and quality of food and beverages
  • Décor and design characteristics
  • Condition of furniture, fittings & electrical
  • Popularity of the establishment
  • Comfortable and positive experience for customers
  • Ambience – audio visual, lighting, music
  • Hygiene and cleanliness
  • Lounge/seating area available for Keno patrons
  • Bar area in close proximity to Keno playing areas
  • In-house promotions and communication activities
  • Effective Signage