This category recognises hotels that have accommodation offered as part of the venue. It may be as a standalone offer, or in the same building but must be as part of the overall hotel. It may offer guests shared facilities and must provide food and beverage for guests.
Please note: Eligible venues must provide a voucher for two people marked “This voucher can be presented at checkout”. There should not be any reference to the “AHA” or similar anywhere on this voucher as finalists will be judged solely on an anonymous site visit. This voucher must be attached with the entry and must be supplied electronically. It should provide accommodation for two people and include breakfast if it is offered at the venue.
Judges will base their assessment on a range of areas including, but not exclusive to, the following:
- Hotel Facilities, ambience and décor
- Accuracy of Reservations
- Customer service throughout the venue
- Guest Room facilities
- Bathroom facilities
- Housekeeping and general cleanliness
- Food and Beverage offerings at venue
- Environmental sustainability
- Telephone technique
- Overall customer experience