This category recognises excellence in Gaming Rooms within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding the gaming facilities area of the hotel.
Please note: Finalists will be judged solely on an anonymous site visit conducted in February and March of 2021.
Judges will base their assessment on a range of areas including, but not exclusive to, the following:
- Professionalism and outstanding customer service
- Staff neat, in clean attire and well groomed
- Staff Gaming knowledge and ability to assist gaming patrons
- Lounge/seating area available for gaming patrons
- Bar area in close proximity to gaming areas
- In-house promotions and communication activities
- Effective Signage
- Smoking facilities
- Measure of popularity
- Evidence of Responsible Gaming Service
- Range and quality of food and beverages within venue
- Décor and design characteristics of venue
- Condition of furniture, fittings & electrical
- Popularity of the establishment
- Comfortable and positive experience for customers
- Ambience – audio visual, lighting, music
- Hygiene and cleanliness