This category recognises hotels offering deluxe style five star plus accommodation.
Nominees in this category represent the very finest in service and facilities available in hotel accommodation, including but not limited to, a concierge and turn down service. Special attention will be given to service and those little extras that make the guest experience a memorable one.
Please note: Eligible venues must provide a voucher for two people marked “This voucher can be presented at checkout”. There should not be any reference to the “AHA” or similar anywhere on this voucher as finalists will be judged solely on an anonymous site visit. This voucher must be attached with the entry and must be supplied electronically. It should provide accommodation for two people and include breakfast.
Judges will base their assessment on a range of areas including, but not exclusive to, the following:
- Hotel Facilities, ambience and décor
- Accuracy of Reservations
- Customer service throughout the venue
- Guest Room facilities
- Bathroom facilities
- Housekeeping and general cleanliness
- Food and Beverage offerings at venue
- Breakfast offerings
- Concierge services
- Turn down services
- Environmental sustainability
- Telephone technique
- Hotel Bar facilities and service
- Overall customer experience