The QHA’s Employment Relations Department are continuing to deliver their free IR education program Everything ER and have sessions scheduled through to mid May 2021 at a variety of locations across the state. With a jam-packed program of hospitality industry specific topics, this is a training opportunity not to be missed!

2020 saw widespread disruption for many employers but few were so immediately impacted than the hospitality industry. With continuous change to both operational requirements and employment obligations due to health directives and changing legislation, hospitality employers have certainly had a lot on their plate.

Everything ER is a timely opportunity to brush up on valuable employment relations topics to ensure your hospitality business is best placed to respond to whatever the future may bring. This training session is tailor made by the Employment Relations Department for hospitality employers and, best of all, it is free to attend!

Sessions will cover the following topics:

  • Sources of employment entitlements and what they are
  • The main conditions of the Hospitality Industry (General) Award 2020
  • How to ensure employer compliance, particularly following the criminalisation of wage theft in Queensland
  • Consultation and dispute resolution
  • Employment contracts and other relevant documentation
  • Policies and procedures
  • Obligations of employees in the workplace

QHA membership is not required. Everything ER is ideal for any hospitality employer, emerging leader within a hospitality business or anyone with staffing responsibilities.


Time: all sessions run from 9am to 1pm with complimentary lunch to follow.

Cost: FREE


Bundaberg (24 February 2021)

The Melbourne Hotel, Bundaberg

Gold Coast (6 May 2021)

Mercure Gold Coast Resort

Mt Isa (9 March 2021)

Redearth Boutique Hotel, Mt Isa

Brisbane (11 May 2021)

The Colmslie

Townsville (18 March 2021)

The Hotel Grand Chancellor, Townsville

Rockhampton (13 May 2021)

Venue TBC

Mackay (24 March 2021)

Shamrock Hotel, Mackay

*NEW SESSION* Sunshine Coast (18 May 2021)

Parklands Tavern, Meridan Plains

Cairns (29 April 2021)

Shangri-La Hotel, The Marina, Cairns


Registration: Follow this link to complete your free online registration.