The QHA Employment Relations Department offers a range of professional, comprehensive training sessions, covering current industrial relations and HR topics, delivered by experienced presenters. By attending, members are provided with accurate, timely and informative knowledge and advice. Course registrants are required to abide by the terms and conditions set out in the QHA Employment Relations Training Policy.

Training courses as organised and hosted by the QHA are regularly scheduled. Experienced ER trainers are also available to deliver specific training in your workplace. Refer to the below table for more information.


Training course

Employment Relations Breakfasts
One hour morning sessions - Brisbane and the Gold Coast

Employment Relations Webinars
One hour on-line sessions

Employment Relations Briefings - Cairns
One hour afternoon sessions for Cairns

Employment Relations for Managers
Half day program (also available in-house)

HIGA: Know Your Award
2.5-3 hour course (also available in-house)



Discrimination and Harassment
2.5-3 hour module

Recruitment, Discipline & Termination
2.5-3 hour module

Workplace Bullying Training
2.5-3 hour module

Paid Parental Leave
2.5-3 hour module

To find out more about our In-House Modules contact er@qha.org.au.


Training courses

This popular QHA course returns in 2018!

Last year there were a number of changes to the Hospitality Industry (General) Award 2010 (“HIGA”) such as adjustments to annual leave, the payment of wages and changes to part-time and casual employee clauses. These changes have the potential to impact on your business’s wages bill, so it's important to be aware of how to make the best use of them.

More information            Register


"To bring expert knowledge and credibility to the topics we engaged QHA to deliver training on conducting workplace investigations and workplace harassment and bullying.  Joanna Minchinton - Employment Relations Manager, customized both courses specifically for Stamford Plaza and included recent legal cases to make the training relevant, insightful and poignant.


Managers who attended the training took away useful practicable knowledge they could immediately put to use. I can highly recommend QHA to add a professional specialized approach to  training on any employment law subject."

Tess Pinches

HR Manager, Quicksilver Group

 "The training provided by the QHA team was professional and the delivery and content exactly meet the needs of the targeted audiences.  Given the nature of our industry, many of our Department Managers are predominantly operational and the training delivered by the QHA team was succinct, straight forward and easily comprehended.  The team, and particularly Joanna, went to great lengths to ensure that attendees were comfortable asking any number of questions and gave replies that were pertinent to the industry.  Managers came away from the training with a clear understanding of the topics covered, tips on managing difficult situations and the distinct knowledge of the importance of not only following policy in a fair and reasonable manner, but the necessity to adequately document the process.


I can not praise the training provided by QHA highly enough and would readily recommend their training services to others".

Sally-Kim Jenkinson

HR Manager, Stamford Plaza - Brisbane

"We used QHA as part of our industry partners to conduct an internal training session  for our middle management and leadership team at Capri by Fraser, Brisbane. This was a  three hour session introducing and further developing the Award knowledge of our team. The session was carried out in a very personable and professional manner not just addressing the key areas of the Award, however the facilitators took the time to tailor the session to the needs of our business prior to delivery. 

The feedback from the team was very positive, particularly where they were able to ask questions directly related to their departmental challenges and gain the answers they were after to enable them to make change/impact post the training. I would recommend QHA as a great resource to provide training in their field of expertise".

Joan Blindheim

Director of Human Resources, Australia, Frasers Hospitality Australia Management Pty Ltd



Fitzy's, Toowoomba