The QHA Employment Relations Department offers a range of professional, comprehensive training sessions, covering current industrial relations and HR topics, delivered by experienced presenters. By attending, members are provided with accurate, timely and informative knowledge and advice. Course registrants are required to abide by the terms and conditions set out in the QHA Employment Relations Training Policy.

Training courses organised and hosted by the QHA are regularly scheduled. Information and dates can be viewed by selecting the relevant topic from the menu below.

Experienced ER trainers are also available to deliver specific and tailored IN-HOUSE training in your workplace. To find out more about our in-house options, select the course of interest from the menu below.

Training courses: QHA-run and in-house options

This 2.5 hour course is designed to inform and educate participants on the legislative requirements for employers and employees under the Queensland & Federal discrimination and employment relations legislation. Covering the three concepts of:

  1. Workplace Harassment
  2. Discrimination
  3. Sexual Harassment

this course is ideally suited to in-house training tailored to suit the needs of your workplace, and will provide attendees with a detailed overview of the legislation, individual responsibilities, and the impact of harassment and discrimination in a workplace and for persons involved.

In-house training information

As an in-house training option, this 2.5 hour course provides tailored, venue specific information on what workplace bullying is, its legal framework, and best practice tips and trick for investigating a complaint.

In-house training information

This 2.5-hour course is designed to equip hospitality employers with the knowledge and practical skills needed for effectively hiring staff. The course also addresses the strict legislation regarding how discipline and termination issues are to be resolved.

In-house training information

QHA's Employment Relations for Managers is a regular education event on QHA's employment relations training calendar. Covering a number of key employment relations  concepts that hotel managers and other persons with staffing responsibilities handle on a regular basis, this course delivers the information and knowledge for developing and enhancing employment relations skills for hospitality professionals.

In-house training: QHA is available to deliver a tailored session in your workplace that suits your education needs.

Upcoming QHA-run courses

In-house training information

Employment Relations Webinars are run on a regular basis on relevant and topical employment relations and HR topics. Ideal for anyone with staffing responsibilities, QHA’s 45-minute to one-hour webinars present an easy way of keeping up to date with important workplace matters: from the convenience of your office / home. All you need is internet cover to participate.

Upcoming QHA Webinars

During 2017 and in early 2018 the Hospitality Industry (General) Award 2010 (HIGA) was varied with respect to a number of conditions including the payment of wages, annual leave, part time employment and overtime for casual employees. As these changes have the potential to impact on a business’s wages bill, it's important to be aware of all award conditions and how they apply to your staff.

Upcoming QHA-run courses

In-house training information


"To bring expert knowledge and credibility to the topics we engaged QHA to deliver training on conducting workplace investigations and workplace harassment and bullying.  Joanna Minchinton - Employment Relations Manager, customized both courses specifically for Stamford Plaza and included recent legal cases to make the training relevant, insightful and poignant.


Managers who attended the training took away useful practicable knowledge they could immediately put to use. I can highly recommend QHA to add a professional specialized approach to  training on any employment law subject."

Tess Pinches

HR Manager, Quicksilver Group

 "The training provided by the QHA team was professional and the delivery and content exactly meet the needs of the targeted audiences.  Given the nature of our industry, many of our Department Managers are predominantly operational and the training delivered by the QHA team was succinct, straight forward and easily comprehended.  The team, and particularly Joanna, went to great lengths to ensure that attendees were comfortable asking any number of questions and gave replies that were pertinent to the industry.  Managers came away from the training with a clear understanding of the topics covered, tips on managing difficult situations and the distinct knowledge of the importance of not only following policy in a fair and reasonable manner, but the necessity to adequately document the process.


I can not praise the training provided by QHA highly enough and would readily recommend their training services to others".

Sally-Kim Jenkinson

HR Manager, Stamford Plaza - Brisbane

"We used QHA as part of our industry partners to conduct an internal training session  for our middle management and leadership team at Capri by Fraser, Brisbane. This was a  three hour session introducing and further developing the Award knowledge of our team. The session was carried out in a very personable and professional manner not just addressing the key areas of the Award, however the facilitators took the time to tailor the session to the needs of our business prior to delivery. 

The feedback from the team was very positive, particularly where they were able to ask questions directly related to their departmental challenges and gain the answers they were after to enable them to make change/impact post the training. I would recommend QHA as a great resource to provide training in their field of expertise".

Joan Blindheim

Director of Human Resources, Australia, Frasers Hospitality Australia Management Pty Ltd



Fitzy's, Toowoomba